Multifaceted perspectives

Unser IT-Team betreut und entwickelt Applikationen für unsere Standorte in Dresden, den USA und Asien. Für diese herausfordernde Aufgabe sind wir auf der Suche nach Verstärkung durch einen SAP-Anwendungsbetreuer für den Bereich Customer Service. Dies beinhaltet die Module CS und zukünftig SAP S/4 Service sowie das CRM SuperOffice.

Taking responsibility together

Operative Betreuung der SAP-Module Customer Service sowie des CRM-Systems SuperOffice
Eigenverantwortliches Customizing und Programmierung (ABAP) zur Anpassung und Optimierung von Geschäftsprozessen in Abstimmung mit den Fachbereichen
Aktive Mitwirkung am SAP S/4HANA Transformationsprojekt
Steuerung und Koordination externer Dienstleister und IT-Lieferanten
Festlegung und Durchführung von Tests, Dokumentation von Änderungen
Erarbeitung und Durchführung von Anwender-Schulungen
Regelmäßige Berichterstattung an das Management-Team bzgl. wesentlicher Änderungen, Verfügbarkeiten und Design von Services sowie an das Sicherheitsmanagement bei Sicherheitsvorfällen

Contribute own competencies

Erfolgreich abgeschlossenes Studium der Informatik, Wirtschaftsinformatik oder eine abgeschlossene Ausbildung zum Fachinformatiker / SAP-Berater
Fundierte Kenntnisse in der Anwendungsbetreuung der SAP Module Customer Service (CS)
Erfahrung im Bereich SAP S/4HANA Service ist von Vorteil; idealerweise Erfahrung in der Migrationsbegleitung von klassischen CS-Modulen auf S/4 Service
Sicherer Umgang mit SAP-Standardprozessen; gute Programmierkenntnisse in ABAP für die Lösung komplexer Anforderungen
Analytisches Denkvermögen, fachgerechter Umgang mit komplexen technischen Systemen
Wünschenswert sind zudem Grundkenntnisse im Bereich CRM bzw. SuperOffice oder Lernbereitschaft, die Anwendung SuperOffice schnell zu verstehen
Gute Englischkenntnisse für den Austausch mit unseren internationalen Niederlassungen

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Benefits

Individual development & training opportunities

Company pension scheme

Sports & health offers

Jobticket and Jobbike

Inexpensive breakfast and lunch offers in our company restaurant

Mobile working

Good traffic connection

Employee discounts

Work cell phone and laptop

Performance-related payment incl. Special payments

Family-friendly company (e.g. childcare benefit)

32 days of vacation / Paid time off

Company events

Good conditions for cyclists including parking, changing rooms and showers

Flexible working hours

INTERESSE

Are you interested?

Then we look forward to receiving your application, stating your period of notice. Please apply preferably online via our career portal on our website.

For resumé and any questions please use jobs@vonardenne.com

Apply now

job description

For reasons of better readability, no gender-specific differentiation is made. Corresponding terms apply in principle to all genders for the purposes of equal treatment.

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Go to career portal

INFOS

Application process

Have you found a suitable job offer or would you like to send us an unsolicited application?

Applying to VON ARDENNE is very easy and only takes a few minutes. Here you will find the most important information about our application process.

1 Application receipt

You can easily submit your application in our online portal. Please upload your informative CV as well as your references and a cover letter. We first review your application in our HR department and then in the relevant department.

2 Video conference

Our first meeting usually takes place as an online meeting. In this initial exchange, you and your future manager will get to know each other. During the interview, you will have the opportunity to learn more about the position and the company.

3 On-site conversation

During a personal interview on site, you will learn more about our location and your future workplace. In this in-depth exchange, we discuss all the requirements and framework conditions for the job. Of course, we will also answer all your questions.

Note: If you apply for one of our apprenticeships, an aptitude test will follow at this point.

4 Contract offer

Once we have decided to work with each other, you will receive a binding contract offer. We will present all conditions and benefits to you in a joint discussion. Now you can get started at VON ARDENNE!

Onboarding

We want your start at VON ARDENNE to be successful from the very beginning.

In our onboarding program, you will receive a comprehensive overview of our company in addition to your professional induction.

1 Employee account

As part of the contract handover, you will receive a checklist to prepare your start at VON ARDENNE. We will also provide you with the access data for your employee account, which you can already use from the comfort of your own home. Here you can prepare for your first day at work, e.g. upload a photo for your employee ID card.

2 Welcome-Day

The first working day starts together for all new employees. At interdepartmental informational events, you will get an overview of the company and can make initial contacts. You will also receive your technical equipment on your first day of work.

3 On-the-job training

Now the technical training starts. During the initial period, your individual on-the-job training plan will provide you with an orientation on all subject areas and the relevant contact persons. If you have any questions or need help, your manager and the team are always available to advise you. In addition, we offer a variety of formats for networking and knowledge sharing.

4 Feedback

In the course of joint discussions, we provide mutual feedback regarding your entry into the company. Even after your onboarding, we remain in constant communication. In our annual development meetings, we regularly talk about your career prospects and additional development steps at VON ARDENNE.

JOIN US!

Contact

23.06.2026 - 25.06.2026

Intersolar Europe 2026

Munich, Germany

Exhibition Center Munich

Position A2/420

05.07.2026 - 10.07.2026

SPIE Astronomical Telescopes + Instrumentation 2026

Copenhagen, Denmark

02.09.2026 - 04.09.2026

Semicon Taiwan 2026

Taipeh, Taiwan

Silicon Saxony Pavilion

14.09.2026 - 18.09.2026

EUPVSEC Bilbao 2026

Rotterdam, the Netherlands

WTC World Trade Center

13.10.2026 - 15.10.2026

Semicon West 2026

San Francisco, CA, USA

Moscone Center

North Hall | Booth 5373

Human Resources - VA

Am Hahnweg 8
01328 Dresden
Germany

SAP Anwendungsbetreuer Customer Service (m/w/d)(m/f/d)

Application process

Onboarding

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