WORKFLOW
To ensure prompt support in case of an error,
please follow the workflow below:
Error case
COMPILATION OF RELEVANT DATA
• Date and time of the fault
• Detailed fault description
• HMI alarms, error messages, alarm log files
• Serial number of the system and affected components
Fill out the problem report
Please download and fill out the problem report.
Please send via email to:
GERMANY → support@vonardenne.com
USA →support-vana@vonardenne.com
CHINA → support-vave@vonardenne.com
VIETNAM → support-vavn@vonardenne.com
MALAYSIA → support-vama@vonardenne.com
INDIA → support-vaid@vonardenne.com
In urgent cases, you can use our local service hotline:
GERMANY → +49 351 2637 9400
USA →+1 419 386 2789
CHINA → +86 21 37690555
VIETNAM → +84 966 29 29 50
MALAYSIA → +60 4408 0080
INDIA → +91 7200 0940 14
What happens next?
The ticket will be created automatically.
You will receive an initial response with the ticket number.
The ticket will be processed.
You will receive a call back or a reply email from the VA service.
Compact contact details
SERVICE Contact VANA
28304 Cedar Park Blvd. Suite F
OH 43551-4863 PERRYSBURG
USA
SERVICE Contact VAVE
Plant 7, No 801 Qiangye Road, Songjiang District
201602 SHANGHAI
PR CHINA
VON ARDENNE Vietnam Co., Ltd.
No. 1954, Provincial Road 8,
Binh My Commune
HO CHI MINH CITY
VIETNAM
SERVICE Contact VAMA
SUITE B3.1 (B&C) Ground Floor, KHTP Business Centre, Kulim Hi-Tech Park
09000 KULIM, KEDAH
MALAYSIA
VON ARDENNE India Pvt. Ltd.
Service and Business Office
S.No 318/1A5, KS SQUARE, NH, Poonamallee Bypass Rd., TNHB, Nolambur, Ambattur Industrial Estate, CHENNAI
600037 TAMIL NADU
INDIA
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