Overview

First-class technology, quality and productivity are the key to your success and an integral part of our plants.

VON ARDENNE equipment is used in more than 50 countries. We have installed over 550 coating lines worldwide and support them from our local service locations or our headquarters in Dresden. For questions or issues of any kind, we assist you by phone, personally on site or by remote support.

Comprehensive support for your coating systems

over their entire service life

Worldwide at your side

with local service sites

Broad product portfolio

so that you get everything from a single source

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Local ServiceSpare PartsUpgradesTraining Digital Service - myVA VA TRIM SHIM

Local service

​​​​​​​At our service locations we offer:

  • Local service hotline (up to 24/7)
  • Qualified service personnel 
  • Service sales
  • Spare parts management & local warehouses
  • Inspection & maintenance service
  • Upgrades & retrofits
  • Technical training

Additionally, our headquarters in Dresden offer:

  • Central warehouse
  • Customer training center

The VON ARDENNE Group service team is available for inquiries of any kind at any time at support(at)vonardenne.com.

In order to guarantee prompt support in the event of an error, please use our ProblemReport.

Close to you!
CLOSE TO YOU!
There for you around the globe
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More than 550 VON ARDENNE systems are in operation in over 50 countries worldwide. They make an important contribution to protecting the environment. They are crucial when producing products that help to consume less energy or that generate energy from renewable resources.

VON ARDENNE's claim is to be able to offer our customers worldwide fast and reliable service. We are therefore represented at seven locations in Europe, Asia and North America: In addition to our headquarters in Dresden, Germany, our employees from the subsidiaries in China, India, Japan, Malaysia, the USA and Vietnam are there for you.
 

Spare Parts

In the Right Place at the Right Time
Our Service for Spare & Wear Parts

Our coating systems are designed to meet your demands for quality - and above all those of your customers. To ensure that everything runs smoothly, maintenance and optimization of the systems and components is essential.

We pay particular attention to ensuring that spare and wear parts are available in the right quality at the right time and at the right costs.

VON ARDENNE supports you with the help of a comprehensive and customized spare and wear parts package, so that the availability of all required parts is always ensured in sufficient quantity.

In addition, we actively support you in spare parts management, e.g. in the form of framework agreements to achieve cost advantages.

If you have any requests concerning spare and wear parts, please send an e-mail to: spares(at)vonardenne.com

Upgrades

UPGRADE? WORLDWIDE UP TO DATE.
Technology that keeps up with you.

We ensure for you that our coating technologies are state-of-the-art and continuously improved.

Because we follow the conviction: Today's best technology standard must also be tomorrow's best, so that you can satisfy your customers and investors.

To achieve this, we offer:

Technical Upgrades

to improve throughput

Technology Upgrades

to improve configurations & parameters

Layer stack optimization

to improve your product with the help of our experience

Training in layer stack competence

to best prepare your workforce

Technology & Application Center
Sampling. Development. Scaling

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Training

Skilled Team
Higher Performance

In customized seminars, we provide you with technical know-how tailored to your needs.

Our seminars cover both basic knowledge and in-depth knowledge of the use and operation of the equipment. This knowledge will help you to strengthen your team in everyday life.

Would you like to learn more? Then contact us directly at support(at)vonardenne.com.

We offer the following trainings:

Face-to-Face Training

worldwide or at your site with a practical component

Webinars & E-Learning

conveniently available online

Digital Service
myVA
Customer Portal

myVA combines many digital ser­vices in one user-friend­ly inter­face. 
With the VA App, you can also ac­cess the infor­mation off­line around the clock.

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VA TRIM SHIM
Our Online Trimming & Shimming Tool
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Contact
29.11.2023 - 30.11.2023
W3+Fair Jena 2023

Booth: B7
Jena, Sparkassen Arena

SERVICE Contact

Am Hahnweg 8
01328 Dresden
Germany

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